Cancellation & Exchange

How to return goods

Cancellation & Exchange

- How to adjust the size of the STURMFREI® anti-pull harness is explained in this video: -

Please note that the goods delivered may only be used for the purpose of testing - comparable to trying them on in a store. If the goods deteriorate due to continued use, we reserve the right to refuse a refund.

A written cancellation must be included in the package in order for a refund to be made. Packages without a cancellation form are excluded from reimbursement.

Partial returns of bundles or discounted offers are accepted. In such a case, however, the discount is canceled and the order is treated as if the individual product were purchased, which the buyer keeps.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must contact us Nina Bednarz, The Dog Companion, Hochstr. 32, 40670 Meerbusch , by means of a clear statement (e.g. a letter sent by post or email) about your decision to revoke this contract. You can use our sample cancellation form , although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

We will only refund goods that are in new condition.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received the return of your goods. For this repayment we will use the same payment method that you used for the original transaction; under no circumstances will you be charged any fees for this repayment. We can refuse the refund until we have received the goods back.

Refunds will be issued 3-10 business days after receipt of your return.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract to Nina Bednarz, Der Hundegegenossen, Hochstr. 32, 40670 Meerbusch to be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.

(If you want to cancel the contract, please fill out this form and send it back in the package).

You can download the form here:

PDF cancellation form

Cancellation form

Nina Bednarz, The Dog Companion, Hochstr. 32, 40670 Meerbusch

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:


If you would like an exchange , please enter your product selection here:


Order number: DHGF-______________________________________________________________________________

Ordered on/received on: ______________________________________________________________________________

Name and address of the consumer:

I am aware that the refund (or exchange) of goods can only be made if they are unused and can be returned to inventory. I confirm that I have read and understood the cancellation declaration completely.

Signature of the consumer

Date _______________

joy in life

Is the guarantee for a long and good life
Linen belly belt CHILL + leash CHILL (BioThane®)Linen belly belt CHILL + leash CHILL (POP band)CHILL dog leash made of BioThane®/POP tapeHABDICH safety handleCarabiner hook - climbing carabiner made of stainless steel


Anti-stress tableware STURMFREI®

Guide your dog in the cleavage area and take the lead.

To the anti-stress tableware STURMFREI® For dog leashes RATZFATZ & Co.

What customers say

"I am very stunned:
- it is relaxing for the dog and for me - he walks more upright
than with the “pull harness” - the leash and also the harness
is so light thanks to the material. […] I like to do it […]
fertile ground falls, gladly advertising.”

"3 days of more relaxed going out with my dog. Berry. The applications I learned from the dog training are now much easier for me to implement. Not only does it say anti-pull harness, but there is also one inside - that's the subtle difference and I know it what I'm talking about (smile).


"What's also really great was the immediate changes in cycling after ours
Phone call last week. [...] so I like Clover a lot more
He left space and a leash while riding his bike and he didn't pull away from the bike but rather
walked easily alongside. [...] now that Clover has more freedom of movement, things are also more relaxed when someone else
Dog comes close."