Create return

Would you like to return or exchange a product? Here you will find all the information you need for a smooth return/exchange.

I would like to return items.

I would like to exchange items.

Cancellation form as PDF
Cancellation form as a WORD document

Return/cancellation

Please follow the following Instructions to complete your return .

The registration of a return must be registered within 14 days of receipt of the goods (in December 2022 within 28 days).
Only goods that are in new condition (not used goods) can be refunded.

    1. Register a return. You have two options for this:
      1. Log in to our returns portal (with order number and postal code of the delivery address). There you can select the items you want to return and purchase a return label (D and EU only) - within the first 14 days of receiving the items.
      2. Copy the text for revocation (see at the bottom of this page or PDF - WORD ) ) in an email and send us this text with your order details by email.

    2. Pack the items you want to return.
    3. Print this Cancellation form out of.
    4. Cover or remove old shipping labels.
    5. Place the products with the signed and completed Cancellation form in the package.
    6. Frank the package. You can purchase a return slip in our returns portal ( EU and Germany customers only ) .
    7. Post the package.
    8. Keep the proof of shipment for possible tracking of the shipment.
    9. The return must be made 14 days (receipt) after cancellation.
    10. Returned goods will be checked upon receipt. If the goods can be returned to inventory, you will receive a full refund. You will be informed about this by email (3-10 days after return).

Hints:

    1. Please note that the goods delivered may only be used for the purpose of testing - comparable to trying them on in a store. If the goods deteriorate due to continued use, we reserve the right to refuse a refund.

    2. The return shipping costs are to be borne by the buyer.

    3. In the event of a partial return, any discounts that resulted from the original order and became invalid due to a reduction in the invoice amount or a partial return will be deducted.
    4. Detailed version: Cancellation conditions

Exchange items

Please follow the instructions below to exchange purchased goods.
The registration of an exchange must be registered within 14 days of receipt of the goods (in December 2022 within 28 days).
Only goods that are in new condition (not used goods) can be exchanged.

    1. Register a return. You have two options for this:
      1. Get in touch to our returns portal (with order number and postal code of the delivery address). There you can select the items you want to return and purchase a return label ( D and EU only ). In the returns portal you can select which products in your order you would like to exchange. Within the first 14 days of receiving the items.
      2. Copy the text for revocation (see at the bottom of this page or PDF - WORD ) in an email and send us this text with your order details and your exchange request by email.
  1. Pack the items you want to exchange. Please note: If you have purchased discounted sets (belly belt/dog harness + leash), then send these sets back in full and select another set from our product range for your exchange. For partial shipments, the set-related discount must be deducted and the normal price charged.
  2. Print this Cancellation form out of.
  3. Cover or remove old shipping labels.
  4. Place the products with the signed and completed Cancellation form into the package.
  5. Frank the package. You can purchase a return slip in our returns portal ( EU and Germany customers only ) .
  6. Post the package.
  7. Keep the proof of shipment for possible tracking of the shipment.
  8. The return must be made 14 days (receipt) after cancellation.
  9. Returned goods will be checked upon receipt. If the goods can be returned to inventory, you will receive a full refund. You will be informed about this by email (3-10 days after return).
  10. After we have refunded your product, you will receive another email with a link to pay for the item you requested. Please check the listed items before confirming the order with your payment.

Hints:

    1. Please note that the goods delivered may only be used for the purpose of testing - comparable to trying them on in a store. If the goods deteriorate due to continued use, we reserve the right to refuse a refund.

    2. The return shipping costs are to be borne by the buyer.

    3. In the event of a partial return, any discounts that resulted from the original order and became invalid due to a reduction in the invoice amount or a partial return will be deducted.
    4. Detailed version: Cancellation conditions

Cancellation form

Copy the text into an email, fill in the lines and send us the email to widerruf@der-hundegefaehrunge.de. This step is not necessary if you register the cancellation/exchange via our returns portal. However, be sure to include the printed form in your package.

Cancellation form


Nina Bednarz, The Dog Companion, Franz-Heitze-Str. 12, 47807 Krefeld


I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

______________________________________________________________________________

If you would like an exchange , please enter your product selection here:

______________________________________________________________________________

Order number: DHGF-______________________________________________________________________________

Ordered on/received on: ______________________________________________________________________________

Name and address of the consumer:
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

I am aware that the refund (or exchange) of goods can only be made if they are unused and can be returned to inventory. I confirm that I have read and understood the cancellation declaration completely.

Signature of the consumer

Date _______________